Bows & Bandits - Austrian Vintage Clothing with Rock´nRoll Chic

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How to shop

It is very easy to shop at the Bows & Bandits website. If you know what you are looking for, use the Dresses, Bags, Shoes, Accessories etc. links in the left column of the page. You can also shop by browsing our „Look Book“ or „Collection“ overview.
If you are looking for a specific item or pattern, you could also use the site search located in the upper right area of our website, by typing in your search term, such as „Green Linen Austrian Day Dress“ or just „Day Dress“ or even pattern related search terms such as „animal print“ or „floral print etc.“
Once you have found an item you wish to purchase, click on the „Add to Bag“ button underneath each item.
Check the items in your shopping bag by clicking the „Shopping Bag“ link at the very top of the page. You can use the „Remove“ to delete items from your shopping bag.
Click on „Proceed to Checkout“ to complete your order.
When you place an order on our website you will receive an email confirmation within 24 hours. In the exceptional case of an item becoming unavailable after the confirmation of an order, you will be informed via e-mail no later than a week after confirmation of the order.

For your security, please be aware that orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Sizing information

Sizing varies considerably on vintage clothing. So to help you choose the best size, you'll find the detailed measurements for every product in the product detail site. Please check the measurements carefully, as it is not possible to return an item that does not fit. We will make every efford to make it as easy as possible for you to check the sizing. See also our „Size Guide“ to learn more about how to find out if the item will fit you. Estimated sizes such as (S, M and L) are meant only as a guideline, to allow you a quick size check when looking at the overview page.
Refunds will only be given in the event that your item arrives in a condition very different than displayed and descibed on our website. We thoroughly inspect every item to ensure this does not happen.

Your account

It is possible to shop at Bows & Bandits without having an account, althogh it will make it a lot easier and comfortable to have one. Registering your details will allow you to track your order and review your past purchases, create a personal wish list, shop without entering your address details, manage your personal address and email settings.

To create an account, simply click on ‚Log In’ in the menu on the upper right corner and fill in the required fields.

Forgotten passwords

If you have forgotten your password, click here to change your password or follow the 'Forgotten Password' instructions on the ‚Log In’ page.

About Vintage Clothing

All of our items are authentic vintage, most of it from Austria. We offer vintage clothing from the early 1950s until the late 1980s. Our selection is inspired by traditional Austrian Vintage items combined with Rock`n Roll chic. We pick every item carefully and it is important to us that it is in good condition and something special. Vintage clothing for us is a lot about individuality and charme. It gives you the opportunity to create a unique look and personalize your clothing. Our collections are very wearable, we focused on every day looks, so you could always find something wearing for work, university or a great picnic in the park.

In most cases our itmes do show some signs of age. If an item is damaged, a detailed description of the demage is listed in the “Details” section of the item page.
We check each item carefully and try to describe all item details when adding it to our store.
The sizing in vinatage clothings varies a lot, please have a close look at our size guide and the measurements given on the product page.
We recommend to wash or dry clean all clothing before wearing them.

Shipping & Delivery

Shipping Times & Fees

Shipping days are every Monday and Thursday mornings. All parcels will be delivered priority by Austrian Postal Service or DHL for international shipping. We are always trying to improove our shipping times and costs, and will keep you updated about it on our website.

Approximate shipping time is for Austria: 1-4 working days, for Europe: 4-8 working days and for the rest of the world: 8-14 working days.
A signature is requested on every Bows & Bandits’ delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery two more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
Shipping fees depend on the weight of the item. If more than one item are ordered at the same time, shipping is combined and gets cheaper for you. Just have a look at the actual shipping costs at “Check out” where you will see the shipping costs depending on the weight of the itmes you are going to purchase.

Region Shipping Time Standard Delivery Charge*
Austria 3-5 Working Days EUR 5,00
Germany 4-7 Working Days EUR 7,00
Europe 5-10 Working Days EUR 10,00
North- and South America 7-15 Working Days EUR 18,00
Rest of the World 7-15 Working Days EUR 18,00

* For Standard Delivery Charge referes to one item, of course we do combine shipping. If you order more items shipping charges will be calculated by weight at Check out.

The ordered articles are delivered to the address given by the customer. All items can be delivered to an address different from the customer’s own.

Custom Charges

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that we have no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Undelivered Packages

Orders that have been returned to Bows & Bandits due to an incorrect address will be resent the next shipping day. If we have made the error, we will re-send the shipment to the correct address at no cost to you. If the person who placed the order, has made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within 10 days of receiving the undelivered package back, the package will be treated as a refused shipment.

Refused Shipments

Once an order has shipped out it is considered to be a completed transaction and is subject to our standard return policy. Refusing a shippment does not entitle you to a refund. Refused packages are subject to a 20% restocking fee** plus the cost of shipping and handling. When we receive the refused package back, a credit code will be issued via email for the remainder of the purchase total.

**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.

Payment

Payment options

PayPal will be used for all payment transaction.

PayPal

Please see www.paypal.com for information on PayPal payments.

Due to the so called Kleinunternehmerregelung all prices are without VAT. The total cost of the order consists of the price of the products ordered plus shipping fees.

Further information for our overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit card company. Customers outside the EU will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. (Also see “Custom Charges”)

Credit card validation

All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. We use Qenta as a Secure Payment Provider which will process payment and validationof your credit card.

Returns

There is no warranty on Bows & Bandits vintage items and purchased one-of-a-kind items can not be returned or exchanged.

We check each item carefully and try to describe all item details when adding it to our store.
We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery, of course we do our best to display our product as accurate as possible to give a a good overview.
The sizing in vinatage clothings varies a lot, please have a close look at our size guide and the measurements given on the product page.
At Bows & Bandits, we indicate vintage quality with stars from one to five (five stands for excellent vintage condition). Many of our items are very old but all are in good condition, small defects are described and/or photographed.

Gereral

All rights, including copyright, in this website are by Bows & Bandits. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Bows & Bandits.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

There are hyperlinks in our site which will lead to websites and resources which are hosted by our partners an advertisers. By activating any of these you will leave the Bows & Bandits website. We are no longer responsible for the content or accuracy on these external websites since they are not under our control.

Your use of the Bows & Bandits website grants no rights to you in relation to any intellectual property, such as the design, content and code of the site. They are protected by Austrian intellectual property laws and international treaty provisions.

Copyright © Bows & Bandits e.U. Registered in Austria

The Bows & Bandits online store is owned and operated by:

Bows & Bandits e.U.

Registered address:
Seebadstraße 6
5201 Seekirchen am Wallersee, Salzburg
Austria

Place of juristiction: Salzburg, Austria.

Contact us

We are happy to help with any queries you might have. The best way to contact us is via E-Mail at

You could also contact us via mail:

Bows & Bandits e.U.
Seebadstraße 6
5201 Seekirchen am Wallersee / Salzburg
Austria